Cancellation and Refund Policy - rootVX

FIDTECH INNOVATIONS PTE. LTD. (UEN 202439716E), operating as rootVX, is committed to ensuring client satisfaction while maintaining fair business practices. This policy outlines our procedures for service cancellations and refunds.

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Service Cancellation

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Pre-activation Cancellation

• Clients may cancel their service subscription before the service activation
• Cancellation requests must be submitted through your rootVX dashboard or by contacting our team
• Full refund will be processed for pre-activation cancellations

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Active Service Cancellation

• Active services can be canceled at any time through the rootVX dashboard
• Service access will continue until the end of the current billing period
• No partial refunds are provided for unused portions of the current billing period

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Refunds:

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Eligibility

• Refunds are primarily applicable to pre-activation cancellations
• Service issues that result in significant downtime may be eligible for partial refunds
• Technical issues must be reported and documented through our support system

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Refund Process

• Refund will be initiated within 7-14 business days of approved refund request
• Amount will be credited to the original payment method
• Processing time may vary depending on your bank or payment provider

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Refund Amount

• Full refund for pre-activation cancellations
• Partial refunds for service issues will be calculated based on the duration and severity of the issue
• Setup fees and one-time charges may be non-refundable

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Exceptions

• Services that have been activated or used are generally non-refundable
• Customized solutions or developments cannot be cancelled once development has begun
• Integration services and consulting hours utilized cannot be refunded